Full TimeCharlotte, North CarolinaDate posted 02/17/2026Business unit: Spectrum BusinessAreas of interest: Customer Service, Call Center, Customer OperationsRequisition Number: 2026-69650CCM121Spectrum Business
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Curious about a role where your problem-solving skills can truly have influence for customers every day? At Spectrum Business, you’ll address technical questions and billing inquiries while ensuring each interaction leaves a lasting positive impression. As a trusted resource, you help elevate customer satisfaction and contribute to Spectrum Business ’s commitment to service excellence.
How You’ll Make an Impact
Provide prompt support for Spectrum Business internet, phone and video services by troubleshooting and resolving basic technical issues
Address billing inquiries and facilitate payment processing with accuracy and professionalism
Present and explain Spectrum Business products and services to customers to ensure they understand available options
Manage customer interactions efficiently, consistently delivering quality and integrity
Document all actions and updates to customer accounts clearly and thoroughly
Escalate complex customer issues to management or support teams as needed for resolution
Participate in coaching sessions to continuously improve customer service performance
Comply with Spectrum's policies, procedures and work schedules
Working Conditions
Work in normal office conditions
What You’ll Bring to Spectrum Business
Required Qualifications
Education
High school diploma or equivalent
Experience
Experience providing core technical support to external customers
Skills
Ability to read, write, speak and understand English
Ability to navigate multiple systems, applications, and tools while handling calls and maintaining a high standard of customer service
Ability to handle multiple tasks
Strong organization and time management skills
Proven interpersonal skills
Proficiency with PC's, Microsoft Office Suite and general intranet navigation
Preferred Qualifications
Experience
6 + months of customer service or related experience
6 + months of heavy volume phone experience
6 + months of working with computers and software applications
Experience working in cable operations or telecommunications call center
#LI-MY1 CCM121 2026-69650 2026
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
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