Tech savvy. Customer focused. Strong communicator. Sounds like you? If so, a career as a Call Center Digital Sales Specialist may be right for you. With an entrepreneurial spirit and passion for people, you can achieve your financial and career goals here.
At Spectrum, we keep millions of customers connected across our footprint. Our products – Spectrum Internet, Mobile, streaming and linear Video, and Voice – seamlessly converge to power our customers' digital lives.
As a Call Center Digital Sales Specialist, you will handle calls and online chat interactions from current and prospective customers. In this individual contributor role, you will engage using a consultative sales approach focused on understanding customers’ needs, establishing trust and providing relevant connectivity solutions tailored to their needs.
Call Center Digital Sales Specialists have the opportunity to build rewarding careers with us while achieving their financial goals. As a member of our team, you’ll have the tools and resources needed to build a long and successful career here.
Full-time
Entry-level
Paid on-the-job training
Career progression opportunities - earn more as you grow
Success Profile
What makes a successful Call Center Digital Sales Specialist? Here’s what we're looking for.
Our Call Center Digital Sales Specialists are working in a fast-paced, results-focused environment. As a member of our team, you will:
Respond to inquiries about our residential or business connectivity products and services via phone and chat
Educate current and prospective customers about our products and services
Build rapport and engage customers by actively listening, proactively offering solutions and sharing recommendations aligned to their needs
Maintain accurate records of call and chat interactions
Your Schedule
Your scheduled shift will be assigned, and may include holidays, weekends and non-consecutive days off.
Working at Spectrum is more than a job; it's an opportunity to build a long and successful career. We’ll give you the training and resources to unlock your potential and succeed.
Paid Training
Whether you’re new to sales or have prior experience, our team will work with you to ensure you feel comfortable and confident in handling all types of customer interactions.
Our comprehensive, paid training will help you learn all about our sales techniques, products and services. Your learning journey includes:
Training on technology to help you reach your sales targets
Virtual classroom training & face-to-face training sessions
Ongoing updates to ensure your knowledge of evolving Spectrum products and services
Your Earnings Elevated
Earn more, faster. Our total compensation package includes competitive earnings with cash incentives during your ramp-up period, and unlimited commissions.
When you’re motivated, have a strong work ethic, and believe in our products and services — it shows. Work hard and you’ll see the financial rewards from your time, energy, and effort. We’ll celebrate your successes with other incentives including merchandise, experiences, gift cards and more. Top performers may also earn the opportunity to attend an all expenses paid trip to recognize their contributions to our success.
Whether you’re sharpening your skills through continued education or taking on new responsibilities to get to the next level, the opportunities for personal and professional growth are unlimited. Start here, go anywhere.
Continuous learning, networking and hitting your sales goals will help fuel your growth and success. Top performers will have opportunities to advance into lead agent, supervisor, manager and director roles – and beyond.
You’ll also be able to continue or complete your education and develop skills for in-demand roles – 100% tuition-free. Our Education Benefit gives you access to a catalog of associate degrees, bachelor’s degrees, certificate and bootcamp programs with no out-of-pocket cost. Full-time employees can also receive up to $10,000 per year towards graduate degrees and other programs outside of the catalog after one year of service.
Rewards
Spectrum is committed to rewarding your contributions to our success and supporting all aspects of your well-being. We provide:
Competitive Compensation
Competitive starting wages with opportunities to increase your earnings as you grow.
Supporting Well-Being
High-quality and affordable health and insurance benefits.
Retirement Plan
401(k) with 100% company match up to 6% of pay – that’s a total of 12% per year in retirement contributions.
Employee Stock Purchase Plan
Purchase shares of Charter stock and receive a company matching grant of additional Charter Restricted Stock Units based on your years of service.
Free & Discounted Products
Free and discounted Spectrum services and deep discounts on Spectrum Mobile™ regardless of where you live.
Education Benefit
Tuition-free associate degrees, bachelor’s degrees, certificate and bootcamp programs and more.
Responsibilities
Position Type Full TimeLocation Phoenix, AZDate posted 09/22/2026Areas of interest Sales Ops/Support, DigitalRequisition Number 2026-80747Business unit Sales and MarketingSIB120Sales and Marketing
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Are you excited about helping people with their digital interactions? Join our team as a Digital Support Specialist, where you'll enhance sales by efficiently handling orders and customer inquiries. You'll collaborate across departments to promote our products and services, adhering to company policies to support growth through exceptional service.
What our Digital Support Specialist Enjoy Most About the Role
Employing sales strategies to enhance product and service offerings and sharing successful techniques with colleagues.
Contributing to the enhancement of customer satisfaction and retention.
Processing orders for cable, internet, voice, and mobile services efficiently with new customers and partners.
Addressing order issues across various vendors to optimize the delivery of our digital products.
Working Conditions
Office environment with variable hours; may include weekends, holidays, and split days off.
Required Qualifications
Education
High School Diploma or Equivalent
Experience
+2 years of experience in sales or customer service.
Skills & Abilities
Fluent in English, with strong reading, writing, and speaking skills.
Excellent organizational and multitasking capabilities.
Ability to work both independently and collaboratively.
Effective problem resolution skills for customer complaints.
Demonstrate sound judgment in job performance.
Prioritize tasks efficiently.
Comfortable with prolonged periods of sitting and handling numerous calls.
Proficient in computer usage and various software applications
Preferred Qualifications
Experience with consultative sales techniques, including needs analysis and closing.
Strong problem-solving skills and ability to thrive in fast-paced settings.
Effective communication skills to understand caller needs and provide solutions.
Familiarity with cable/telephony products and services.
Knowledge of Cable, Internet, Voice, and Mobile industries.
Understanding of product information, packaging, pricing, and promotions.
#LI-MD3 SIB120 2026-80747 9S1162 2026
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
