Self-motivated. Resourceful. Problem solver. Sounds like you? If so, a career as a Field Technician at Spectrum may be right for you. If you’re looking for a hands-on career that involves both independent and team-based work, this customer-facing role will have you working outdoors as well as interacting with customers.
Being a Field Technician at Spectrum is more than a job. It’s a career that develops as you do. Field Technicians can rapidly advance their careers and increase their earnings through our self-progression program. As you advance, you’ll learn new skills and take on new responsibilities to unlock even more opportunities. Start here, go anywhere.
Full-time
Entry-level
Work in all elements
Paid on-the-job training
Career progression opportunities - earn more as you grow
Success Profile
What makes a successful Field Technician? Here’s what we're looking for.
Our Field Technicians stay active, work outdoors, and are able to quickly and accurately diagnose a wide range of technical problems for our customers. As a member of our team, you will:
Perform installations or service calls at customer premises
Use hand tools, ladders and electronic diagnostic and installation equipment
Conduct work at heights, climbing ladders and utility poles, adhering to safety standards and using proper protective equipment
Communicate with, engage and educate customers on products and services
Your Schedule
Field Technicians work in assigned shifts and varying hours, including evenings and weekends, based on business needs. After initial training, you will enjoy the flexibility of starting your day from home, driving a company vehicle directly to your first work location.
From your first day on-the-job, you’ll have the training, tools and resources needed to succeed, including:
A company vehicle and assigned gas card
Spectrum uniforms, including branded shirts, hats and jackets
Personal protective equipment (hardhat, boots, gloves, safety harness, etc.)
Hand and electronic tools and equipment necessary to perform the job
Paid Training
Field Technicians participate in comprehensive, paid training, which includes classroom and on-the-job field training, including ridealongs with supervisors, trainers and mentors – for you to learn all about the ins and outs of your new role. Your learning journey includes:
Classroom, field, and safety training with experienced trainers, supervisors and team members
Ongoing updates to ensure your knowledge of Spectrum products and services is evolving
Your Earnings Elevated
Earn more, faster. Field Operations employees are eligible for coursework completion bonuses through our career self-progression programs, and wage increases upon meeting the requirements to advance to the next level.
Field Technicians can advance in their careers through a combination of training, field experience and online, self-paced learning and opportunities to develop new skills.
Our career progression programs put opportunities for development, bonuses, and wage increases in your hands.
Earn an industry-recognized certification through our U.S Department of Labor-sponsored Broadband Field Technician Apprenticeship Program by completing our training program.
Continue or complete your education – 100% tuition-free. Our Education Benefit gives full-time employees access to a catalog of associate degrees, bachelor’s degrees, certificate and bootcamp programs with no out-of-pocket cost. Full-time employees can also receive up to $10,000 per year towards graduate degrees and other programs outside of the catalog after one year of service.
Rewards
Spectrum is committed to rewarding your contributions to our success and supporting all aspects of your well-being. We provide:
Competitive Compensation
Competitive starting wages with opportunities to increase your earnings as you grow.
Supporting Well-Being
High-quality and affordable health and insurance benefits.
Retirement Plan
401(k) with 100% company match up to 6% of pay – that’s a total of 12% per year in retirement contributions.
Employee Stock Purchase Plan
Purchase shares of Charter stock and receive a company matching grant of additional Charter Restricted Stock Units based on your years of service.
Free & Discounted Products
Free and discounted Spectrum services and deep discounts on Spectrum Mobile™ regardless of where you live.
Education Benefit
Tuition-free associate degrees, bachelor’s degrees, certificate and bootcamp programs and more.
Responsibilities
Position Type Full TimeLocation Madison, WIDate posted 10/05/2026Areas of interest Field Operations, TechnicianRequisition Number 2026-83802Business unit Field OperationsTCB113Field Operations
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Leverage your technical expertise to keep people connected to what matters most. As a Field Technician VI at Spectrum, you'll take charge of complex installations and troubleshooting for large enterprise clients. This position is also backwards compatible. Your skills are crucial in ensuring unparalleled support and system reliability.
What Our Field Technicians VI Enjoy Most About the Role
Advanced Technical Mastery: Take pride in surveying, installing, and maintaining complex network products for large enterprises.
Variety of Work: Engage with business and residential customers, understanding their unique priorities and providing exceptional service.
Project Implementation and Network Support: Implement large multi-site projects, configure edge devices, and provide field support for optical connections.
Skill Development and Mentorship: Benefit from opportunities to mentor junior technicians and collaborate with technical support personnel for advanced troubleshooting.
Working Conditions
Our Field Technicians work outdoors, utilizing hand tools in a variety of environments. Enjoy the independence and confidence that comes with providing support and technical solutions to high-end customers.
Required Qualifications
Education
High School diploma, GED, or equivalent work experience.
License
Valid Driver’s license with safe driving record within company standards required.
Schedule
Ability to travel (including during inclement weather) to and from assigned customer premises, company facilities and other locations as necessary.
Language
Fluent in English.
Experience
Must be a Field Technician V and must have completed courses for Field Technician VI.
Physical
Walk over various terrains and weather conditions while carrying tools and equipment.
Safely use weight-bearing equipment (up to 345 lbs) and lift up to 75 lbs.
Climb ladders up to 32 feet and work in confined spaces and at heights.
Operate and navigate a company vehicle in changing environments. Work with small components and wires.
Work outdoors for extended periods in any season and inclement weather.
Preferred Qualifications
Technical Knowledge
Understanding of Spectrum products and services.
Certifications
NCTI Master Technician Certification, HFC Networks Certification, or SCTE Business Class Service Specialist. Cisco Certified Entry Networking Technician Certification, or Cisco Certified Network Associate.
#LI-BT2 TCB113 2026-83802 TCB113 2026
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
