What does customer service look like in our stores?
A customer service career in one of our Spectrum Stores is an in-person retail role. Our Store Specialists welcome current and prospective customers, answer questions and help people find the right solutions across Spectrum Internet, Mobile, Video and Voice. The role brings customer support, sales and day-to-day store operations together in a fast-paced environment.
Helping customers in person
You may assist with account management, billing questions and basic technical support. You will also explain our products and services, identify opportunities to add or upgrade services and help customers complete purchases or payments. Strong listening and communication skills help you understand what each customer needs and recommend a practical next step.
Supporting the store
Customer service in our retail locations also includes operational responsibilities. Store Specialists may process payments, manage inventory, help maintain a clean and organized sales environment, and support opening and closing activities. The work is collaborative, but you will also be responsible for your own customer interactions and results.
Training and schedules
We provide comprehensive paid training that includes virtual classroom learning, self-study, practice in the store, peer and leadership mentoring, and ongoing sales and customer service coaching. Full-time employees must be available during store operating hours. Part-time employees are generally scheduled 20 to 29 hours per week, with schedules that may include evenings, weekends and holidays.
Who may thrive
This role may fit you if you are empathetic, outgoing, adaptable, service-oriented and comfortable working toward sales goals. Previous sales experience can help, but it is not required. Explore our Store Specialist openings to compare schedules, qualifications and compensation by location.
Yes. Store Specialists answer service and account questions while also educating customers and identifying appropriate sales or upgrade opportunities.
What customer needs will I support?
You may help with products and services, account management, billing, basic technical support, purchases and payments.
Do I need retail or sales experience?
Sales experience can be helpful, but it is not required for every opening. A positive attitude, willingness to learn and strong communication skills are important.
Do we provide paid training?
Yes. Training includes virtual classroom learning, self-study, in-store practice, mentoring and ongoing coaching.
What schedules should I expect?
Full-time employees must be available during store operating hours. Part-time schedules are generally 20 to 29 hours per week and may include evenings, weekends and holidays.
What operational tasks are part of the role?
Store Specialists may process payments, manage inventory, maintain the sales environment and help with opening and closing activities.
Can Store Specialists grow their careers?
We offer career progression opportunities and ongoing development. Advancement depends on performance, qualifications and available roles.
