Turning Past Experiences Into Spectrum Stores Success
Discover how Store Manager, Matthew Sanchez, used the customer service, teamwork and productivity skills he acquired in previous retail leadership roles to develop the strengths that translate to everyday wins on the sales floor at Spectrum.
Tell us about your previous experience in retail. How did those experiences shape your definition of customer service at Spectrum?
I have more than 20 years of retail leadership experience and used to manage sales teams for other national mobile providers across big retailer locations. In one role, I led five stores that brought in millions of dollars in annual revenue. It was fast-paced, hands-on work where I taught my teams how to genuinely connect with customers. That meant coaching teams to diagnose needs, overcome objections and deliver solutions above and beyond the initial request. My experiences taught me that service isn't just a transaction—it's about making sure people leave with a solution they actually feel good about. That experience shaped how I show up at Spectrum. My definition of service is focused on discovery, clarity and follow‑through, so customers leave confident in the solution.
How is your current role at Spectrum compared to other roles? How is it similar/different?
I have always worked in a high-performance sales environment. What truly sets Spectrum apart is how deeply we invest in a coaching culture. Here, it’s not just about hitting numbers. I work side by side with sales specialists and other store managers to grow our strengths together and drive results as a team. Our sales coaching model is built on regular huddles, focused observations and real-time feedback, all supported by clear scorecards that help us build skills, stay accountable and celebrate our successes.
In your previous roles, how did you foster teamwork and productivity, and how do those strategies translate to success in our Stores? Michael Jordan once said, “There is no ‘I’ in team, but there is in win.” I have lived by this quote for my entire professional career. I refer to this quote to help teach my teams that we all win as one.
In the store, that sentiment translates into action pretty quickly. It means that our team stays aligned through our daily huddles. It means we’re proactive with customers right at the door, and I make sure every one of my team members is viewed as a subject-matter expert. Most importantly, teamwork is about having each other's backs. When we feel connected, everyone takes pride in the results, and that confidence comes through in our customer interactions.
What skills or qualities do you think make you a successful Store Manager? What can others bring to this role from other roles? How does that apply to your work here?
Every leader will have a different set of skills and traits, gained from different experiences, that make them successful in what they do; however, I think the two most important leadership qualities for someone interested in store management are to be driven and to be a fast decision-maker.If you are self-motivated, you can accomplish anything and adapt to change more easily, and things can change daily in a retail store. Store managers must also be able to make quick decisions and have both the company’s and our customers’ best interests in mind.
Ready to see how your past retail experiences could translate to a new chapter in sales in our Spectrum Stores, like Matthew? Explore open roles today: Retail Careers at Spectrum | Join Our Team
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